Privacy Policy
This Privacy Policy explains how CrownGold collects, uses, stores, and protects personal information belonging to players who register an account, browse the site, or otherwise interact with the platform operated at crowngoldca.com. It is intended for readers in Canada and applies to all account holders regardless of the province they reside in. By creating an account or continuing to use the site, you acknowledge that your personal data will be processed in the manner described in this document. If any part of this policy is unclear, you are encouraged to contact customer support before proceeding with registration.
Who Operates This Site
CrownGold is made available by Aveazure SRL, a company registered in Costa Rica, operating under a licence issued by the Kahnawake Gaming Commission. As the data controller, the operator is responsible for determining how personal information submitted through the platform is collected, used, and safeguarded. Because the operator is licensed and monitored by the Kahnawake Gaming Commission, certain data handling and record-keeping practices are also shaped by regulatory obligations tied to that licence, particularly around identity verification and anti-fraud checks.
Information We Collect
We collect personal information at different stages of your relationship with the platform, from initial registration through ongoing account use, deposits, withdrawals, and customer support interactions. Some information is provided directly by you, while other data is generated automatically as you use the site or collected from third parties such as payment providers and verification services. The table below summarizes the main categories of data collected and their general purpose.
| Category | Examples | Primary Purpose |
|---|---|---|
| Identity data | Full name, date of birth, government ID | Age and identity verification, KYC compliance |
| Contact data | Email address, phone number, mailing address | Account communication, security alerts |
| Financial data | Payment method details, transaction history | Processing deposits and withdrawals |
| Account activity | Login times, game history, session length | Fraud prevention, responsible gaming monitoring |
| Technical data | IP address, device type, browser information | Security, site performance, fraud detection |
| Marketing preferences | Opt-in or opt-out choices | Managing communication preferences |
We do not require more information than is reasonably necessary to operate the account, verify eligibility, and comply with applicable regulatory and anti-money-laundering requirements. Where a data point is not strictly needed for these purposes, it is not collected as a matter of routine practice.
Identity Verification (KYC)
As part of standard know-your-customer procedures, players may be asked to submit a copy of a government-issued photo ID and proof of address before a withdrawal is processed. This verification step exists to confirm that the account holder meets the minimum age requirement applicable in Canada, which is 19 years old in most provinces and 18 years old in Alberta, Manitoba, and Quebec. Age verification is a mandatory condition of using the platform and is treated as a compliance safeguard rather than an optional formality.
How We Use Your Information
Personal data collected through the platform is used to operate and secure player accounts, process payments, communicate with players about account activity, and meet legal and licensing obligations. Data is also used to detect and prevent fraud, monitor for suspicious login activity, and support the responsible gaming tools described in the operator’s dedicated resources on that topic. We do not use personal data for purposes unrelated to operating the service, and we do not sell personal information to unrelated third parties for their own marketing use.
Where marketing communications are sent, they are limited to account-related updates unless a player has separately opted in to receive additional communications. Players who no longer wish to receive marketing messages can adjust their preferences through account settings or by contacting support directly. Opting out of marketing communications does not affect the ability to receive essential account or transaction-related messages.
Cookies and Similar Technologies
The website uses cookies and comparable tracking technologies to support core site functionality, remember login sessions, and understand general usage patterns. Some cookies are strictly necessary for the site to function correctly, such as those that keep a player logged in during a session or maintain security settings. Other cookies are used for analytics purposes, helping to identify which parts of the site are used most and where technical issues may occur.
Most browsers allow users to view, manage, and delete cookies through their settings menu. Disabling certain cookies may affect site functionality, including the ability to remain logged in or to use some interactive features. The site does not rely on cookies to make decisions about wagering outcomes or bonus terms; those are governed separately by account-level rules rather than browser-based tracking.
Security of Personal Data
CrownGold applies technical and organizational safeguards intended to protect personal and financial information from unauthorized access, loss, or misuse. These measures include 128-bit SSL encryption across data transmissions, monitoring of login activity for unusual patterns, and temporary account locks triggered after multiple failed login attempts. Payment transactions are processed through verified third-party payment gateways rather than being stored directly on casino servers, which limits the exposure of sensitive financial details.
While these measures are designed to provide a reasonable standard of protection, no online system can guarantee complete security against every possible threat. Players are encouraged to use strong, unique passwords, avoid sharing login credentials, and report any suspected unauthorized account activity to support without delay. Taking basic precautions on the player’s side meaningfully reduces the risk of account compromise.
Sharing of Information with Third Parties
Personal data may be shared with select third parties where necessary to operate the service or comply with legal obligations. This includes payment processors that handle deposits and withdrawals, identity verification providers used during KYC checks, and regulatory bodies where disclosure is required under the terms of the operator’s licence. Software providers supplying games may also receive limited technical data necessary to run games correctly, such as session identifiers, though this is generally separate from a player’s full identity profile.
We do not share personal information with third parties for their own independent marketing purposes without appropriate consent. Any third party that receives personal data as part of service delivery is expected to handle it in a manner consistent with applicable data protection standards. If a dispute or investigation requires disclosure to a court, regulator, or law enforcement body, information may be shared strictly to the extent required.
Data Retention
Personal data is retained for as long as an account remains active and for a further period afterward to satisfy legal, regulatory, and accounting obligations. Financial and verification records in particular tend to be retained longer than general account preferences, reflecting requirements tied to anti-money-laundering and licensing standards. When personal data is no longer needed for these purposes, it is deleted or anonymized in line with standard data management practices.
Players who close their account should be aware that some records may still be retained for a defined period afterward, particularly transaction and identity verification data, rather than being deleted immediately. This is a standard practice across regulated gambling platforms and is not unique to any single operator.
Your Rights Over Your Data
Players generally have the right to request access to the personal data held about them, to ask for corrections where information is inaccurate, and to request deletion of data that is no longer required for legal or operational purposes. Where local privacy law provides additional rights, such as data portability or the ability to object to certain processing activities, those rights apply to the extent recognized under applicable Canadian privacy legislation.
Requests relating to personal data can be submitted through the customer support channels described below. Support will typically ask for identity confirmation before processing a data request, as a safeguard against unauthorized access to another person’s account information. Response times may vary depending on the complexity of the request, but players can expect an acknowledgment within a reasonable period after submission.
Bonus-Related Data and Its Connection to Account Verification
While bonus mechanics themselves are governed by separate terms and conditions rather than this privacy document, it is worth noting that participation in any bonus structure, including the five-deposit welcome package or recurring weekly offers, is tied to the same verified account used for standard play. Verification data collected for KYC purposes is also used to confirm eligibility for bonus-related activity, such as confirming that a deposit method used to activate a welcome package code is not one of the excluded payment types. This overlap exists to prevent duplicate accounts and misuse of promotional mechanics, and it is a standard control across regulated platforms rather than a discretionary practice.
Any wagering requirement, expiry period, or maximum bet restriction tied to a bonus is a contractual condition of that bonus rather than a matter of personal data handling, and such terms are addressed in full elsewhere. From a privacy standpoint, the relevant point is simply that account verification data may be cross-referenced against bonus eligibility rules as part of standard account administration.
Children and Underage Access
The platform is not intended for use by anyone below the applicable legal age, which is 19 in most Canadian provinces and 18 in Alberta, Manitoba, and Quebec. Age verification checks are applied during account registration and before withdrawal processing specifically to prevent underage access. If it comes to the operator’s attention that an account has been opened by a person below the applicable minimum age, that account will be subject to closure and any associated funds handled in accordance with applicable policy and regulatory guidance.
Parents or guardians concerned about underage access to online gambling platforms are encouraged to use device-level parental controls and filtering software as an additional layer of protection, independent of the checks performed at the account level.
International Data Transfers
Because the operator and certain service providers are based outside Canada, personal data may be transferred to and processed in jurisdictions other than the player’s country of residence, including Costa Rica and other locations where infrastructure or verification partners operate. Such transfers are carried out with the intention of maintaining an appropriate standard of protection for personal data, consistent with the safeguards described earlier in this policy. Players who have specific concerns about cross-border data handling are welcome to raise them with support for further clarification.
Changes to This Policy
This Privacy Policy may be revised from time to time to reflect changes in data handling practices, legal requirements, or the services offered on the platform. Where changes are material, reasonable efforts will be made to bring them to players’ attention, such as through an account notification or a notice displayed on the site. Continued use of the account after a revised policy takes effect will generally be treated as acceptance of the updated terms.
Contacting Us About Privacy
Questions, concerns, or formal requests relating to personal data can be directed to customer support through the channels available on the site, including live chat and email support. Support is generally available on a continuous basis, and email inquiries are typically addressed within a day. When contacting support about a privacy matter specifically, identifying the request as data-related in the message helps ensure it is routed appropriately and handled with the correct verification steps.
Related Information
Players looking for details on account security measures, deposit and withdrawal processing, or the broader terms governing account use are encouraged to review the corresponding sections available through CrownGold and its dedicated informational pages, including the responsible gaming resources at responsible gaming and the formal terms outlined under terms and conditions. These documents work together with this Privacy Policy to describe the full relationship between a player and the platform, and reading them alongside one another provides a more complete picture of how the account, its data, and its financial activity are governed.